Free Pastel Cover Free Pastel Support

PASTEL COVER

Before reading any further, take a moment to look around your office. Take note of all the equipment you are using. Then, if it is possible, look out the window and note the vehicles parked in the driveway. Do they have insurance cover? If not, they should have and so should the software that runs your business - the business, incidentally, which provides the revenue you used to purchase those items.

Since Softline Pastel instituted a customer contact centre some nine years ago, they have been thoroughly committed to providing their subscribers with high levels of service and support. They employ over 130 support agents giving you the added assurance of support when you need it.

The contact centre is divided into specialised teams to ensure you receive the correct advice on your first call.

You can log a support call telephonically, via e-mail or the internet and you will be assisted by a trained call centre agent.

Softline Pastel recently relocated to a new office park where they deploy the latest call centre technology ensuring continuous improvement in their services.

Should you wish to benefit from this world class call centre you need to enrol as a Pastel Cover Member. Pastel Cover is a comprehensive support plan specifically tailored to provide the assistance that your business needs to run effectively. Pastel Cover ensures that the accounting side of your business always has the support and maintenance that is needed by providing you with the latest software updates and upgrades at no additional cost.

Whatever your support needs - let Pastel be your partner in business, because Pastel always goes beyond accounting.

Contrary to popular belief, Pastel Support Consultants do sleep. Any well maintained machinery needs to have downtime to ensure things run smoothly.

The following table shows you the days and times you can contact Pastel for support. Should you URGENTLY require support outside of these hours feel free to contact Vee Dench & Associates through whatever medium you prefer. See our contact info page.

Day	Times
Monday to Thursday	07h30 – 17h00
Friday	08h00 – 16h30
Saturday	09h00 – 12h00

To get you off to a smooth start, Pastel Xpress and Pastel Partner come with 30-days’ FREE Pastel Cover. The free period starts when you register your software, so make the most of this time to become familiar with your software. Unfortunately, Pastel Xpress Start-Up customers do not qualify for the free 30-day period. Pastel Cover has to be purchased on an annual basis.

Pastel Products	30 days FREE Pastel Cover	Cover Price * - within 30 days of registration	Benefits of Pastel Cover
Pastel Xpress Start-Up	No	R1050 per annum	Unlimited telephonic support Unlimited online support Free software upgrades Free software updates Free Monthly electronic newsletters Free Pastel Insight magazine subscription Exclusive access to the Customer Zone on the Pastel website Exclusive offers and discounts for Pastel Cover customers
Pastel Xpress	Yes	R 1405** (single user multi-company)
Pastel Partner	Yes	From R 2620** (single user multi-company)

* The 30-day period is calculated from date of registration. ** All prices exclude VAT.

Benefits of being a Pastel COVER MEMBER

Unlimited telephonic support	Pastel have teams dedicated to each product in the Pastel range to assist you with all your technical support queries. With an extensive understanding of the product – whether it be installation, set-up, accounting queries or operating system assistance – the highly skilled support teams are available during the following times: Monday – Thursday from 07h30 – 17h00 Friday from 08h00 – 16h30 Saturday from 09h00 – 12h00.
Unlimited email support	Email your support query and receive a response within an hour during working hours. Should you email your support query after hours, you will receive a response early the next day.
Free software upgrades	For the duration of your active Pastel Cover, you will receive free software upgrades every 12 – 18 months. Pastel's emphasis is on research and development to ensure you stay abreast of changes in the economic, technological and legislative environment. Subscribing to Pastel Cover is far more cost effective than purchasing new releases later.
Free software updates	As a Pastel Cover member you will be notified regularly of enhancements that are made to the current version of software you are using.
Monthly electronic Cover Newsletter	This essential newsletter gives you the inside track on practical tips and tricks, short cuts and important information.
Exclusive access to the Customer Zone	The Customer Zone allows you to download free updates, access both the Pastel knowledge base and the latest technical information. You are also able to review your support history.
Training	As a Pastel Cover customer you are entitled to a 10% discount on any training course being offered at selected Pastel Authorised Training Centres countrywide.
Free Pastel magazine	Pastel Insight will keep you up-to-date on industry trends and provide information about the Pastel product range.
Free Kulula.com ticket	You will receive a complimentary return air ticket on kulula.com for business travel each time you renew your Pastel Cover membership. This benefit applies to renewals only and not new cover contracts.
Loyalty discount	After three years of consecutive membership, you will automatically receive a 15% discount off your annual renewal fee.
Pastel Payroll discount	If, within the first 30 days of registering your Pastel Accounting Software, you purchase Pastel Payroll you will receive a 20% discount on the Pastel Payroll package you purchased.

The question left to be answered is "Are you ready to go beyond accounting?" If you are - click on the link below and we will escort you there.